Category — Travel Agent Resume

JOHN MICHAEL PATRICKSON
123 Holy Street
California, USA 2030
(02) 123-45-67
jmichael@email.com

Summary of Skills and Qualifications:
• More than nine years of experience in the travel industry specializing in customer service
• In-depth knowledge in Microsoft Office and QuickBooks Accounting
• Familiarized skills such as management of corporate accounts and travel consulation
• Supervising of staff and giving resolutions to problems
• Excellent in building professional rapport with clients
• Flexible and can work in changing environments
• Excellent communication and interpersonal skills
• Can communicate to all sorts of people, fluent in English and French; can understand basic conversations in Japanese, Chinese and Spanish
• Can work as a member of a team or can work independently

Work Experience:
Corporate Reservation Agent – General Travel and Industry, June 2007 – present
Ramp Supervisor – General Travel and Industry, June 2004-2007
Tour Operator – General Travel and Industry, May 2002-2004
Customer Service Representative – Travels Corporation, April 1999-2001

Summary of Work:
• In charge in the training and motivating of sales staff
• Monitoring and fixing telemarketing strategies
• In depth knowledge in domestic and international travel industry
• Providing services for customer care
• In charge of the management of formatting and dates of the tickets being processed
• Using online softwares to process the tickets
• Books first-class trips and managed corporate business logs

Education / Training
Bachelor of Science in Tourism and Industry, 1992
State College University of North Carolina
Enrolled in Travel School of California, 1996

Awards and Recognition / Certifications:
Certified Travel Counselor (Institute of Certified Travel Agents)

Affiliations / Community Involvement:
Association of Travel Agents in California, Member (1999-present)
Alpha Sigma Fraternity (1996-present)

Computer Skills: Adept in ticket-processing softwares, especially Sabre
Skilled in Microsoft Office programs such as Word, Powerpoint and Publisher
Basic Knowledge in Adobe Photoshop and In Design